Frequently Asked Questions
What services does RayWay Express offer?
We provide reliable domestic and international courier services, including same-day delivery, express shipping, logistics management, and freight forwarding. Whether it’s a document, parcel, or large cargo, we ensure safe and timely delivery.
How can I track my shipment?
You can easily track your shipment using your Tracking ID on our [Tracking Page]. Simply enter your tracking code to view real-time updates on your parcel’s location and delivery status.
How long does delivery take?
Delivery time depends on the service type and destination:
Same-day delivery for local shipments.
1–3 business days for domestic deliveries.
3–7 business days for international deliveries.
Estimated delivery time will be shown at checkout or on your shipment receipt.
What items are restricted or prohibited?
We do not ship hazardous materials, explosives, perishable goods, illegal items, or any goods restricted by customs or local regulations. Please contact our support team for a full list of restricted items.
How can I schedule a pickup?
You can schedule a pickup through our online booking form or by contacting our customer service team. A courier will be assigned to collect your package at your preferred time and location.
What should I do if my parcel is delayed or lost?
If your parcel is delayed or missing, please contact our support team with your tracking ID. We’ll immediately investigate the issue and keep you updated until it’s resolved.
Do you offer insurance for shipments?
Yes. We offer optional shipment insurance to protect your parcel against loss or damage. You can add insurance during booking for a small additional fee.
How much does shipping cost?
Shipping rates depend on package weight, dimensions, destination, and delivery speed. You can use our instant rate calculator or contact our team for a custom quote.
Can I change the delivery address after dispatch?
Yes, address changes are possible before the parcel reaches its final delivery stage. Contact our customer care team as soon as possible to request a delivery address update.
How do I contact customer support?
You can reach us via:
📧 Email: hello@raywayexpress.com
💬 Live Chat: Available on our website
We’re here to help 24/7.
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Head office
86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Postal & visitor address
Contact support to get the postal address nearest to you.
hello@raywayexpress.com
Phone
+44 (312) 467 5674